Scam Prevention

Quick Summary

This article has been standardized to Kecktech Help Center format for safer support handling and clearer escalation.

Scope

• Audience: End users and support staff
• Category: General/Uncategorized legacy article
• Goal: Resolve the issue consistently while reducing risk

Step-by-Step Resolution

1. Confirm the exact symptom and capture any on-screen errors.
2. Verify basic conditions (power, connectivity, login/session validity).
3. Apply lowest-risk corrective action first and re-test.
4. If unresolved, review logs/history and isolate account vs device vs service cause.
5. Record final outcome and next preventive action.

Safety and Security

• Do not disable protection controls permanently to force a result.
• Stop and escalate if sensitive data, account abuse, or malware indicators appear.

Escalation Criteria

• Escalate when the issue remains reproducible after core steps.
• Escalate immediately for security, compliance, or business-critical impact.

Legacy Source Content

Scam Prevention

Scammers target seniors every day. Here is how to protect yourself.

Red Flags

• A caller says your computer has a virus and asks for remote access
• A pop-up says "Call Microsoft Now" ΓÇö this is never real
• Someone asks for payment in gift cards
• An email says you owe money and must click a link

What To Do

1. Hang up or close the window immediately
2. Call Kecktech if you are unsure
3. Never give remote access to someone who called you first

Remember

Kecktech will never call you out of the blue and ask for your password.